Returns & Exchanges
At Mask Co, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused and original-packaged home goods. If your purchase isn't a perfect fit for your space, we are here to help with a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging to ensure they remain protected during transit back to our warehouse.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Refund or Credit
Once our team inspects the returned items, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing